Recent Posts


8/29/2017 (Permalink)

Water Damage Outlines An outline of the water damage

When we get called in for a water damage, we ask a lot of questions over the phone to best inform our guys about what they are going to be walking into, but we never know everything until our guys are on the scene. Once they speak with the customer and get a scope, they take moister readings to know exactly how wet it it and then they outline the problem. This helps for so many reasons. It lets everyone involved see where the water is. Homeowners, adjusters, contractors, us etc. We take certain precautions and steps at every job that help make everything run smoother and help us make it "Like it never even happened" that way you can go about your life. If you have water damage call us at (415)763-2080

Hurricane Harvey

8/28/2017 (Permalink)

Storm Damage Hurricane Harvey A satellite shot of Hurricane Harvey

Our hearts go out to everyone effected by Hurricane Harvey. During these hard times, know that all SERVPRO's act like one, and will be coming together to make sure Texas has fast emergency relief. This is a massive storm and though we won't be out there in body we are sending only love and well wishes. Please listen to your local SERVPRO's and all SERVPRO's that are traveling there to help your local franchises. They will be doing their best to make sure they can save as much as possible and give you as much comfort as possible during this horrific time. If you want, to you can donate to disaster relief at

Our thoughts again, are with all effected by this horrible event.

Water Damage in Marin County

8/25/2017 (Permalink)

During the winter of 2016 to early 2017 in the Marin County area, there was a huge amount of water that down poured for days, and weeks on end. Here at SERVPRO we were flooded, (get it, flooded?) with calls of people saying their basements, and homes, were flooding and people's roofs leaking and any other problem you could imagine. During these times, we see a variety of water losses and we have to know how to deal with them all with attention to all details for each job. Sometimes we have to pump out a lot of water and then start the drying process. Other times we get get right to the drying process and start fighting off the possibilities of mold. We know how to work every job we get so all you have to worry about is what is SERVPRO's number. It is (415)763-2080! We will make it "Like it never even happened."

The Intrusion of Mold

8/23/2017 (Permalink)

Mold Remediation The Intrusion of Mold Underneath a sink where there was a small leak that caused mold to grow.

SERVPRO has seen it all and done it all. Whether you have fire, water, smoke damage or mold, we can make it "Like it never even happened." Though all damages can be prevented in most cases, mold is defiantly avoidable. If you suffer a water damage, call us as soon as possible, because the fast we know and get out to your job, the high chance you have at avoiding mold. Also, if you have a bathroom with only a small window or perhaps no window at all, get a vent or fan installed if possible and clean up puddles of moister on the floor and window seals to reduce your chances of mold. You can also check under sinks, both bathroom and kitchen, to see if there are any leaks or any mold. If you can, it is a great idea to have your pipes checked yearly. Between us here at SERVPRO and you following these per-cautions, we can beat mold together!

Does Your Marin County Home Have A Mold Problem?

8/23/2017 (Permalink)

Mold Remediation Does Your Marin County Home Have A Mold Problem? In Marin County, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (415)763-2080

Marin County Residents:  Follow These Mold Safety Tips If You Suspect Mold

8/23/2017 (Permalink)

Mold Remediation Marin County Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Novato/N.San Rafael for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Novato/N.San Rafael specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (415)763-2080

Marin County Smoke and Soot Cleanup

8/23/2017 (Permalink)

Fire Damage Marin County Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Novato/N.San Rafael will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (415)763-2080

The Destruction of Fire

8/18/2017 (Permalink)

Fire Damage The Destruction of Fire A badly burnt one touch stapler

We never want you to need us, but let's face it... a lot of people do and we you have a fire, and you don't know what to do, SERVPRO is #Heretohelp. There is one million things that happen when you experience a fire. For one, your house is on fire and you call the fire department. Then possibly insurance. Then what? What about your house, your belongings? That is where SERVPRO come in. We will work with you and your insurance and make sure every detail is seen to. If something burns beyond repair, say for instance, your one touch stapler, we will take photos, write it up, give it to your insurance and it will be replaced. We know it matters. We know everything you have matters. We treat everything as gold. Even a small folder of papers is equal to the hope diamond. Here at SERVPRO of Novato/N.San Rafael we don't just get the job done, we just get the job done right!

Bio-Hazard Clean Up

8/4/2017 (Permalink)

Commercial Bio-Hazard Clean Up A bathroom effected by a sewage back up.

Sewage. One of the worst types of jobs we can get. The toxicity of raw sewage is very real and very harmful. In this situation we are very diligent and careful because we will do everything in our power to limit cross contamination. At this retail store, a sewage back up came through the drain and got all over the floor.  We are specially trained to clean up sewage and have special gear, equipment and techniques that keep us and the occupants safe. If you do happen to have a sewage back up or any type of sewage job, call us! We know what  we are doing and we will make it "Like it never even happened" but we will do it safely and correctly. If you need us call (415)763-2080

If you could sue mold....

8/4/2017 (Permalink)

Commercial If you could sue mold.... One of our air scrubbers cleaning the air at a mold job in a law office

This small law office started smelling musty and for about a month the workers in the office kept trying to air it out. When someone suggested mold, a lot of lawyers became very uncomfortable. They googled mold removal and found us as the first result then read our reviews and then gave us a call. They had a half wall completely invested with mold. This would explain why the woman that sat against the half wall had been having eye issues for the past six months. Mold is known to cause problems with eyes. They shut down in house working and we started our work and within two weeks they were clear and ready to start back up. We always make sure we are hustling for our commercial jobs because we know if you're closed, you make less or no money. When mold takes control of your life, call us at (415)763-2080 to make it "Like it never even happened."