Recent Posts

Fire, Water, Mold!

8/29/2018 (Permalink)

This job was very complex. this clients home caught on fire, then the sprinkler system, plus the fire hoses got water everywhere, and then there was mold. This poor client has fight the dreaded trifecta. In these situations, there are many steps our cleaning technicians have to go through to renew the items. First there is the drying out process. Then there is the process of finding the items that do and do not have mold on them. The once that do have mold will be Fire Damaged and insurance will handle all the details that go with that. The items that have been dried out will now be cleaned. Our techs will use special tools and products to remove as much soot as possible, if not all of it. Some burn marks might remain but we work to get all of the soot. After this the items that still have a lingering smell will be put in the ozone. Sometimes we will re-clean certain items and run it through the ozone for a second time. Through this process we achieve SERVPRO standard you and your family deserve.  

Saving Your Cabinets

8/29/2018 (Permalink)

Water Damage Saving Your Cabinets Cabinets hooked up to our air movers

When you have a water damage in your home it is best if it is stopped and we are called as soon as possible. This is because if, let's say you have a water damage in your bathroom or kitchen you most likely have cabinets. The faster we arrive at a job the higher the chance is of us being able to save your cabinets. Once the water stays standing for too long it can be impossible to save your cabinets. We have these special hoses that we can attach to your cabinets and our air movers to dry under the cabinets. When we are able to do this, it eliminates a whole step from the process, enabling us to complete our job faster so it can be "Like it never even happened."

Marin County Residents: Follow These Mold Safety Tips If You Suspect Mold

8/29/2018 (Permalink)

Mold Remediation Marin County Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.


If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Novato/N.San Rafael for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Novato/N.San Rafael specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (415)763-2080

Details Are Everything!

8/29/2018 (Permalink)

Storm Damage Details Are Everything! A technician going through a box of personal papers that need cleaning

We know from years of experience that it is the little things that matter. When a fire strikes, people first think of their home itself, then their furniture and electronics. But after people have time to think more important things start to come to mind: Birth Certificates, Marriage Licenses and Divorce Papers, sentimental cards and keepsakes. People care very much for all this and more. Like a box of baby close from their children they wanted to pass down etc.. No one thinks about this, at first that is. This is why we clean every piece of paper and card and every item we take. If it is "Un-save-able" we would never dispose of your possessions without consent, but we try our very hardest to save as much as possible, to make it "Like it never even happened."

Where Water Goes, SERVPRO Follows!

8/29/2018 (Permalink)

Water goes everywhere, and we mean everywhere. When there is a water damage job and we first come out, our technicians have moister readers. These readers are fantastic and help us know exactly where the water went and how wet it is in each particulate area. We will then monitor how each area dries. We will keep a log of each material.

-Sub Floor   -Door Frame   -Dry wall   -Concrete    -Slab   Carpet etc...

Each day we will come out and check how things are drying. This enables us to know which materials to remove from the home. If an item like carpet or a door framing isn't drying at the proper rate, we know it is not savable and will remove it before mold can grow and have a party in your water damaged areas. When you have a water damage, water can get everywhere but us here at SERVPRO of Novato/North San Rafael will follow that water and eliminate it in order to make it "Like it never even happened."

Growing Mold

8/24/2018 (Permalink)

Mold Remediation Growing Mold Mold that has had time to grow on some fabric

Mold is not widely understood. People think if they aren't looking under their kitchen sink or in their bathroom, that weird looking stuff can't be mold... Can it? Well indeed it can. Say you wash your clothes. You washed a sweater you don't want any dust to get on, so you put it into those big plastic bags that protect your clothes while in the closet. What you didn't notice was that one of the sleeves was still wet. Six weeks goes by and you want to wear that sweater again, but wait! Where did all the mold come from? When you stuck a wet fabric inside of a closed plastic bag, you gave mold the perfect home to flourish. At this point the sweater should be replaced and you should wash all surrounding items that were stored near said sweater. If you feel you have a mold problem please call us at (415)763-2080

Heavy Soot

8/24/2018 (Permalink)

Soot is extremely difficult to clean if you do not have the proper tools and solutions. We here at SERVPRO take extreme care with all items we clean. Sometimes the soot is so dark you can not even see what is behind it. For example this jar in this photo you see here, you cannot tell that there are rocks inside. Not only do we clean this jar till it is soot free but we also scrub hard till it is spic and spam. They we make sure to clean the rocks, for a small amount of soot crept into the jar, giving the rocks a thin layer of soot themselves. It is jobs like these were it is extremely noticeable that we do indeed make it "Like it never even happened."  

Water You Didn't Mop Up

8/24/2018 (Permalink)

Mold Remediation Water You Didn't Mop Up Under the kitchen cabinets

Did you ever spill a glass of water and some goes under the stove, or refrigerator, or even cupboards? Do you ever wonder what happens to that water? A pipe burst and you clean it all up, and you have the pipe under your sink fixed and all is well... Or so you thought. That is what happened in this picture. The water that went under the cabinets was never dried. Now who do we know loves wet homes? Mold. Yup, mold grew and grew. As you can see in this picture, it was still very wet under the cabinets and this caused the mold problem. We made sure to remove all the affected areas and dry what could be saved. So make sure if you have a water problem call SERVPRO of Novato/North San Rafael at (415) 763-2080 to clean it up! "Like it never even happened."

Hidden Issues Are The Worst!

8/23/2018 (Permalink)

It is hard to deal with a leak even when it is just a leak. But when the leak is hidden for weeks and weeks, and water keeps slowly traveling around your home, it becomes a new and bigger mess. Mold. Mold is horrible, and to play it safe, we have to treat all mold as toxic. Mold can cause numerous health problems. If you ever suspect a water or mold problem give us a call to come out and do an inspection and give you an estimate. We know what to look for and we have the tools to help us ensure a yes or no answers for you. (415) 763-2080

Busted Pipe in a Two Story Condo

8/17/2018 (Permalink)

One of our clients had a pipe bust in her upstairs master bathroom which caused an abundance of damage! The water went into her attic, down the stairs to her living room, dining room, kitchen, and garage. This client fortunately caught the leak very quickly and the pipe was only broken for about four hours while she was out of the house. If the leak wasn't noticeable and sat for an extended amount of time, it could have caused mold and a larger amount of damage into even more areas of her home. This quick response time is one major reason her home was taken care of so well. Our cleaning crew was able to get out there and pack up everything so that our production technicians could come in. They then began demo and put up containment barriers to then dry out all areas effected by the water damage. This client was so happy to see that SERVPRO of Novato/N. San Rafael truly makes it "Like it never even happened."