What our Customers say...


We are much more at ease now that it (mold) is all gone. Thank you!

The cleaning girls were absolutely wonderful!

Y'all were so nice and did a great job. I'll be telling all my friends how great you did with my water problems. Thank you!

The cleaning staff was amazing! So friendly and did an excellent job!

Loved Shawna and Karen! Gustavo was also just wonderful. Thank you for everything. You are welcome for a free drink anytime!

Who knew a tiny pipe could cause all of this? Thank you very much for a fast restoration! 

We thought the rains were done and then BOOM! One last shower before summer. Thank you for all your work. We don't know what we would have done without you!  

Thank you SERVPRO for all you did. So wonderful! Thank you! Thank you!

Thank you so much for everything you did to get us re-opened before our annul event. We will be telling everyone about you! Thank you!

Fast and very professional. Thank you for everything!

I can not believe how quick you guys responded. Thank you for walking us through the first steps of this process. I hope the rest is this easy!

Wonderful service with a great staff that made my wife and I feel very calm within our stressful situation.

Just fantastic job well done. Truly! The girls were great! Loved how easy you guys made everything. Just amazing!

Terrific job well done! Amazing customer service skills and quick to get it done! Thank you!

Great service! You can just tell your guys know what they are doing and that is very reassuring! I'd use you guys again, no doubt!

Gracias SERVPRO! We are so happy with everything you fixed! We are happy it was done before it turned into mold. Very nice workers. Thank you again.

Thank you for handling my water problem so quickly. We were only out of the office for three days and that is just amazing! We really appreciate it. Thank you.

Your teams were very kind and great at explaining to me their process of removing the mold. If, God forbid , we ever have mold issues again, we'll have you on speed dial.

Thank you for taking care of the water in our garage. These storms have been relentless and we are lucky we were not as effected as some people we know. You worked fast and well with our schedule. We will defiantly tell family and friends to call SERVPRO.

I know we have a lot of stuff but thank you for doing what you've done so far. I appreciate your kindness during this hard time. 

Dear Karen, thank you so much to you and your whole team for your quick response, your professionalism and your thorough remediation of our adventures with water! I really appreciate your extra kindness and will highly recommend SERVPRO to friends and neighbors! Thanks again! 

I am so please with how quickly you responded to our water leak. I look forward to the rest of the work. Thank you for caring enough to respond that fast.


Dear Karen and Robert, Your staff has been amazing! Through the packing of all my things, to cleaning up after the contractors, to putting everything back. My wife and I couldn't be happier with the job you did. Thank you, thank you, thank you!


We needed so much help after the week of rain. Thank you so much for responding so quickly! You guys have been great and on top of the communication. Thank so much, really!


Thank you so much for helping me reopen so quickly! Beau and Gustavo were both very helpful through the whole process! I will defiantly be saving your number!


I will never be able to thank you enough for what you did for our home last year after the Valley Fire. Scariest times of our life and you made it just that much easier to handle. Thank you Robert and Karen for everything.

My wife and I appreciate everything you did for us. Your team is very hard working and professional. I will tell any one who needs this type of help, to call you. Thank you again. 

Thank you for acting so quick and saving my new hardwood floors! Karen you were so reassuring from that first call. Thank Gustavo for me and all the other guys that came out. They were amazing.

Thank you so much! Everyone was amazing and so nice! Please tell Gustavo and Omar, and I think Donna was her name. They were so great. Really truly great workers and people. 

Thank you so much for saving my shop! Beau was a huge help with answering all of my fiance's questions and for being patient with our confusion in such a scary time. We would highly recommend this SERVPRO location. 

Your work was just FABULOUS! Thank you to Donna and her wonderful team, and thank you SERVPRO!

I am off the chart happy with Beau and his team. They handled everything beautifully and professionally since the moment they arrived! They were respectful, patient, and really tidy! I'm amazed at what water damage dry-out entails and impressed with the amount of knowledge Beau and his team have to know. SERVPRO has exceeded all expectation of customer service and we are very thankful they came to do this job. A million thanks!

You guys are GREAT! Thank you so much!

"It's not usual to enjoy having workers in your home but with this team it WAS enjoyable. I wish you could duplicate them so others could have the pleasure of working with them. Not only were they smart and knowledgable, but they were also hardworking and cheerful. It felt like I had family helping me, not some workers from some company."

"They did such a great job and always were accomidating to my needs. They went out of their way numerous times and you just do not find that type of customer service anymore. If anyone in my life went through a simular situation, God forbid, I would 100% recommend SERVPRO of Novato (SERVPRO of Novato/N. San rafael) to any of them. Thank you SERVPRO"

These guys did absolutely amazing work. Honestly just really GREAT WORK!

You guys are so awesome! Karen, your staff is unbelievable. Donna and Lynn made it shine like a new penny. I am so thankful. I will recommend you to anyone and everyone.

Thank you SERVPRO. Your crew was outstanding! We cannot even tell there was a fire here! It is remarkable how good your crews are. Thank you Robert and Karen!  

My sister and I were having major allergy problems which is not like us. A friend said we could have mold in our office. We google for a company that does that and we found SERVPRO. They found the mold right in the wall by our desks! They sent guys out they next day after our call and they had the job done in four days! We'd like to thank SERVPRO for being so quick and professional. You were a huge help!

Well guys I'm sure going to miss talking to you, it really was nice, and Robert, the work you did is beautiful, and I thank you so much from the bottom of my heart.

I'm really impressed by the caring and organized way they arrived, did their jobs and left with everything under control. Our leaking ceiling upset us but to be reassured all would be fine was very nice. We thank you for your job well done.

I had no idea why my allergies were so bad. A family member said it could be mold. I googled mold removal and up popped SERVPRO. I am so happy I picked them to take care of the situation. The mold has been gone for two weeks now and my allergies are back to normal. Thank you SERVPRO!

They cleaned my restaurant very fast. We have no more water. Thank you!

Thank you Robert and Karen for fixing my barber shop so fast! You have a very amazing crew of people on your side. I will for sure be recommending you to all my friends and family!

Thank Karen for sending your guys out so soon. The smell was unbearable. The other company did not handle our flood well, causing a ton of mold. Your crew was so quick! I really do appreciate the hard work you guys did. Thank you!

SERVPRO has been undoubtedly the nicest company I have ever had in my home. They dealt with all of my stuff and cleaned it and my home and even unpacked everything the way it was. I was always able to speak to someone in the office who could answer all of my many questions. I would defiantly recommend SERVPRO (of Novato/N. San Rafael) to any of my kids or family. They get the job done and done right.

Thank you so much for fixing my moms home. She loves her home and she thought she had lost it forever. You saved her home and all of her belongings. You true are the best. Thank you again.

Thank you for everything! I had no clue how to handle the mold I found in my kitchen but you helped me from the very first phone call. I cannot believe how quickly you completed this job. I know who to call if I ever find mold again. Thank you SERVPRO.

When our sewage backed up I thought I would have to close down shop for weeks, maybe even a month or two. When I found SERVPRO through asking friends on Facebook, I was so overwhelmed. Karen totally made me feel better. Robert and Cameron came out that same day to assess my shop. Even with finding asbestos and having to have the removal company come in, SERVPRO had the job done in 8 days! I'm forever grateful to them for having this done so quickly. THANK YOU!

I was not prepared for El Nino like I thought I was. Thank you for saving my home after it flooded. Your drew was amazing. If I ever flood again, I know who to call.

We Were Very Satisfied With All The Work!

SERVPRO, thank you so much for everything you have done for my family. These rains have caused our house to flood before but you didn't give us the run around we've received before. Not only did you help us with the flood but found mold from past floods and took care of it all. Thank you so much for always answering our questions and being polite and professional. You guys are the real deal. We appreciate your hard work. If we ever flood again, we know who to call.

Starting with the first phone call, your team took care of our family. I'm of course happy to report they also took care of the absolute cleanup of our flood and our home - their work was extraordinary, careful and meticulous. But it was so much more than that. They also communicated with us clearly and proactively and made us feel at ease in one of the worst disasters we have had to face. Our crew chief Michael was amazing. To say he went the extra mile is not to say enough. The hard labor of team members like Will day in and day out was amazing. This crew did so much more than remove the water damage from our home, they helped me and my children clean up and deal with the anxiety and fear of this disaster. I am forever grateful. I would highly recommend this SERVPRO location.

At this house, the saying is, "When it rains, it's probably a leak and we'd better call SERVPRO." Thank you for your generous gift of services to dry out the leak from our fire suppression system in recent weeks. That it happened this most recent time when my husband was in a critical phase of his death process was tragic timing. However, Beau, Cameron and the others dispatched the problem in the most effective and least disruptive way possible. Please know you have a loyal customer in Cloverdale should I ever require such services again.

Excellent Service! Beau, Robert and the crew were terrific!

Beau's communication skills are excellent, even when there was a conflict. Easily resolved

I am extremely satisfied with this company. Everyone I dealt with was knowledgeable & helpful

Great Staff! We couldn't of asked for better service

The team goes above and beyond to make sure that the client hears and understands what is happening. They are the best!!

Did a Fabulous Job! Were Professional and Courteous. They were great to work with. Thank you!

The Level of Service was Excellent, Through the Entire Process!